Returns Policy

At ORBIREXIAL, we strive to ensure that our customers are completely satisfied with their purchases. If you are unsatisfied for any reason, our returns policy outlined below will assist you in returning your product for an exchange or refund.

Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Products should be unused, unworn, and in the original packaging.
• A receipt or proof of purchase from ORBIREXIAL is required.

Non-returnable Items

• Gift cards.
• Perishable goods.
• Personalized or custom-made products.

Return Process

1. Notify us at [email protected] within the eligibility period.
2. Include your order number and reason for return.
3. We will respond with a return authorization and shipping address.
4. Return the item to the address provided.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days, and a credit will automatically be applied to your original payment method.

Exchanges

If you wish to exchange an item, please notify us at [email protected]. Exchanges will be processed once the original item is received and approved for return.

Shipping Costs

Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on the part of ORBIREXIAL. Shipping costs are non-refundable.

Thank you for shopping with ORBIREXIAL. We value your support and aim to provide the best possible service.